Utilities Billing Technician

The City of Fergus Falls is looking for a Professional to join our team!

WHY FERGUS FALLS?

• Located in the heart of West Central Minnesota lakes country
• Progressive schools
• Safe community
• County seat of Otter Tail County
• Vibrant community and a growing regional center
• River front revitalization and development under construction
• Thriving arts scene

RESPONSIBILITIES

• Balances the utility drawer daily including updating payments and reviewing for accuracy.
• Bills utility accounts on a monthly basis and verifies account balances.
• Reviews billings for accuracy and adjusts accounts which have been billed incorrectly.
• Processes work orders for utility disconnections, reconnections, new orders, owner/tenant changes and other public service requests.
• Oversees accuracy of meter readings and directs re-reading of meters when there are inconsistencies.
• Interprets City Ordinances and City Code relating to utility services.
• Receives in-person and phone inquiries concerning utility bills and services and provides outstanding customer service to both internal and external customers.
• Must be able to work well under pressure and/or with frequent interruptions; ability to prioritize tasks to meet deadlines; ability to resolve conflicts as well as work with difficult customers regarding billing and payments.
• This position requires accuracy and an attention to detail with well-developed problem-solving skills.
• Provides front desk coverage as needed at City Hall.

QUALIFICATIONS

• This position requires a A.A. or A.S. degree or two-year technical certificate in accounting along with previous work experience in accounting or bookkeeping.
• This position also requires proficiency in ten-key as well as Excel and Word.

COMPENSATION
The salary range for this position is $22.72 to $29.54 per hour. This position includes excellent city benefits, offered to all full-time employees.

Applications along with a current resume  must be submitted by December 5, 2022