Student Accounts Director, Bursar (FP137A)

ODU Human Resources   Norfolk, VA   Full-time     Accounting
Posted on November 16, 2022
Apply Now

Job Summary: The position works to develop and implement short- and long-range departmental goals, objectives, policies, and operating procedures. The position leads the Student Accounts, Third Party Billing, Collections, and Cashiering staff; manages the programs administered by the offices; develops and implements new initiatives; and ensures compliance with rules and regulations that govern federal, state, and institutional student aid programs, privacy of data, taxations, and collection practices. The position works collaboratively with the Registrar and Financial Aid partner offices to develop strategies and lead efforts to improve the student customer service experience.  

Required Qualifications: Master's Degree in accounting, finance, business, or related field (or a combination of education and experience that equates to an advance degree). Experience as a leader, providing vision and clear communication of vision at varying levels of the university and division. Significant professional experience in student accounts, financial aid, or accounting related area. Strong project management and organizational skills to include ability to multi-task, organize, prioritize, and follow multiple projects and tasks with competing priorities through to completion with attention to detail and within specified deadlines. Demonstrated supervisory skills with the proven ability to manage large, multifunctional teams, building on efficient and positive office culture and empowering teams to provide the highest levels of customer service. Demonstrated ability to analyze problems, identify solutions, and take appropriate action to resolve problems using sound judgement and decision-making processes and to maintain strict confidentiality related to sensitive information. Understanding of financial principles and internal controls and demonstrated ability to apply those principles in an operational environment. Thorough knowledge of A/R technology systems and an understanding of TouchNet, FlyWire (or related technologies). Strong customer orientation while using diplomacy and discretion in all interactions. Excellent interpersonal oral and written communications skills with the ability to work effectively with campus partners and collaboratively as a team. Propensity to thrive and flourish in a rapidly changing environment, energized by the opportunity to offer a consistent and disciplined approach to new challenges.  

To apply, please visit 

Equity Statement: It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.